Shipping policy
Shipping
We aim to provide reliable and timely shipping for all orders. Please review our shipping policies below:
Shipping Methods
-
We primarily ship all orders via courier, as this is our preferred and most efficient method.
-
In some cases, where courier service is unavailable or not feasible for certain destinations, orders may be shipped via Canada Post.
Delivery Timelines
-
Orders typically arrive within 3–7 business days from the date of shipment.
-
Delivery times may be impacted by factors beyond our control, including:
-
Holiday rush periods
-
Extreme weather conditions
-
Service disruptions or logistical delays
-
Tracking
-
Once your order has shipped, a tracking number will be provided so you can monitor the progress of your delivery.
Shipping Fees
-
Shipping charges are calculated at checkout based on order size, weight, destination, and current carrier rates.
-
Free shipping promotions may apply where advertised.
Returned Packages
-
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, a refund will be issued for the cost of the order excluding shipping fees, once the return has been received and processed.
United States Shipping
-
Due to recent changes affecting cross-border shipping, we are currently unable to ship orders to the United States.
-
We will update our website as soon as U.S. shipping becomes available again.
For any shipping-related questions, please contact us at office@borealheartland.ca.
Last updated: February 2026